Get in Touch With Us
This page explains how to contact the Non Gamstop Casinos team, what we can and cannot help with, and where to go if your question is really for a casino, a regulator or a support service. We are an independent research and comparison site, so our answers are about our content, not about your account with any operator.
Who you are contacting, and who you are not
We publish guides and reviews about casinos that operate outside GAMSTOP. We do not run casinos, hold customer accounts, take deposits or process withdrawals. That matters because many messages we could receive are better handled elsewhere.
| Your question | Best place to take it |
|---|---|
| A page on this site looks wrong or out of date | Contact us |
| A suggestion for a guide or a comparison criterion | Contact us |
| A business or editorial enquiry | Contact us |
| A delayed withdrawal, blocked account or bonus dispute | The casino's own support and complaints procedure first |
| Identity verification or source-of-funds requests | The casino that asked for them |
| Help with gambling that has stopped being fun | GamCare or another support service (see below) |
How to reach us
Use the contact form or the editorial email address shown in the site footer and header, where these are provided. We have not printed an address here so that you always see the current one. Please do not send passwords, full card numbers or identity documents by email. We will never need them.
What to include so we can act on it
- The page address or title you are writing about.
- The exact statement you think is wrong, and the date you saw the problem.
- Evidence where you have it, such as a screenshot of a casino's current terms or a link to an official source.
- Whether you want a reply, and the best way to reach you.
Casino terms change often. Bonus size, wagering requirements, payment methods and withdrawal limits can all be revised without notice, so a dated screenshot helps us check quickly.
Reporting an error or a changed offer
Our pages separate three things: information we have verified from official or casino sources, offers as the casino advertises them, and questions we could not resolve. If you think something has slipped into the wrong category, tell us. We check the claim against the source and update the page where it holds up. Our latest fact-check date on this page set is 30 September 2026.
Headline offers on the site are the operator's own advertising. Check minimum deposits, wagering requirements, maximum bet limits, expiry dates and cashout caps on the casino's terms page before you deposit. Some advertised bonuses are listed in euros or dollars, so ask about GBP accounts and currency conversion fees too.
Complaints about a casino
We cannot resolve disputes or recover money. If you have a problem with a casino, the usual order is:
- Contact the casino's support and keep copies of the chat or emails.
- Use its formal complaints procedure, and note any response deadline it states.
- If it names an alternative dispute resolution body or licensing authority, follow that route.
Be realistic about protection. A casino licensed overseas is outside the UK Gambling Commission's regime, which covers Great Britain, so UK-specific complaint routes and protections may not apply. Our guide to trusted non GamStop casinos for UK readers explains licensing, payments and account checks in more detail.
Partnerships and commercial enquiries
We may earn commission if you join a casino through links on this site. Commission does not decide rankings or ratings, and we will not accept payment to change an assessment. If you represent an operator or a service provider, tell us what you offer and which market it serves. We will not promise placement, and any listing must pass the same review.
If gambling is causing you harm
If you are worried about your gambling, you can contact GamCare for free, confidential support. You can also use GAMSTOP to self-exclude from UK-licensed operators, set deposit and loss limits, or install gambling blocking software. Overseas casinos that are not on GAMSTOP will not apply a GAMSTOP exclusion, so think carefully about whether they are right for you. Gambling should never be treated as income or as a way out of financial trouble. You must be 18 or over to gamble.
What to expect after you write
A member of the editorial team reads each message. We cannot promise a reply time or a particular outcome, and we may not reply to messages that are abusive or unrelated to the site. Where a correction is needed, we aim to update the page and review related pages for the same mistake.